What is Shop Pay: Comprehensive Guide for 2024

E-Commerce Setup

Shop Pay originally started in 2017 and quickly became a popular way to pay because it makes paying easier and faster, combining the best parts of a payment service and quick checkout. Now, about 1.7 million people who operate Shop Pay stores use it. This article will be a comprehensive guide for 2024 who want to use Shop Pay as their primary payment method.

What is Shop Pay?

Shop Pay is a tool from Shopify that makes online shopping faster and easier. It lets you save your email, credit card, and shipping info so you can check out quickly next time and you don’t have to type them in every time. It’s safe because it keeps your details protected. Here’s what it saves:

• Your email address and mobile phone number
• Up to 20 different shipping addresses
• Details for up to 10 credit cards, including billing addresses

Once you set up Shop Pay, you can manage your credit card and billing info in the Shop app. You can also manage your shipping addresses in the app. If you want more information about what data Shop collects and how it keeps it safe, you can check out the Privacy for Users of Shopify Apps policy.

What are the benefits of using Shop Pay?

Here are the benefits of Shop Pay to both customers and businesses:

• Time-saving checkout: With Shop Pay, customers can skip the hassle of entering their information every time they make a purchase. This streamlined checkout process saves time and makes online shopping more convenient.

• Local pickup/delivery support: Shop Pay offers support for customers who prefer to pick up their orders locally. This feature adds flexibility to the shopping experience, allowing customers to choose how they receive their purchases.

• Secure data storage: Shop Pay prioritizes the security of customer data by encrypting and securely storing information such as email, credit card details, and shipping information. This ensures that customer privacy is protected.

• Carbon removal: Shop Pay is committed to sustainability by supporting carbon removal projects. Every purchase made through Shop Pay contributes to these projects, helping to offset the environmental impact of online shopping.

Cards Accepted by Shop Pay

To use Shop Pay, you’ll need these cards:

• Visa
• Visa Debit
• Mastercard
• American Express
• another card supported by the online store you’re shopping from.

You can usually find the list of accepted payment methods on the checkout screen.

If you’re having trouble using Shop Pay with your card, you can troubleshoot by checking the following:

• Make sure your card is activated if required before using it.
• Confirm that your billing information matches the information on file with your bank. For example, your zip code should match your billing address.
• Ensure you’re using a supported debit or credit card. Note that some prepaid cards may not be supported.
• If you’re using Shop Pay Installments, avoid using a Capital One card or a prepaid debit card.

5 Easy Steps on How to Checkout with Shop Pay

To complete your purchase using Shop Pay on an online store, follow these steps:

Step 1. Click the Shop Pay button on the product page, in your cart, or during checkout.

Step 2. Enter your email address, or choose the passkey icon in the email field.

Step 3. Follow one of these options:

• If you chose the passkey icon, follow the instructions to sign in using your saved passkey.
• If you’ve set up Shop Pay, you’ll get a six-digit SMS verification code to your Shop Pay account’s phone number. Enter this code in the “Confirm it’s you” section.
• If you’ve verified your Shop email address previously, you can select the “Send me a code by email instead” option.

Step 4. Double-check your order before completing it.

Step 5. Click “Complete purchase” to finish your order.

How do you pay for a subscription using Shop Pay?

You can use Shop Pay to pay for subscription orders at certain online shops. Here’s how:

Step 1. When you’re on the product page, choose the “Subscribe and save” option.

Step 2. Then, do one of these:

• Tap “Add to cart” to put the item in your cart. When you’re ready to buy, use Shop Pay at checkout.
• Or, select “Buy with Shop Pay” and follow the steps to complete your purchase using Shop Pay.

What is Shop Pay Installment?

With Shop Pay, you have two payment options: paying everything at once during checkout or spreading out your payments over time. Shop Pay Installments is a handy choice if your order falls between $50 and $20,000, helping you manage your budget effectively. Here’s how it works:

• For orders between $50 and $999.99, you can split your payment into four equal parts, paid every two weeks. There are no extra fees, interest rates, or penalties, and your credit score won’t be affected.
• For orders between $150 and $20,000, you can split your payment into monthly installments. While there aren’t any late fees, you’ll be charged interest. Applying won’t affect your credit score, but failing to make timely payments could.

Once you’ve made your initial payment at checkout, subsequent payments will occur either biweekly or monthly, depending on your chosen installment plan. You’ll receive reminders via email and SMS (if enabled) before each payment, and you can also opt for push notifications in the Shop app. However, you can’t customize your payment schedule.

Is Shop Pay Safe to Use?

Absolutely, Yes! One of the main benefits of Shop Pay is how secure it is. Shop Pay helps stores safely handle credit card payments and gives shoppers peace of mind. People worry about giving their card details to different websites, but Shop Pay keeps everything safe by encrypting sensitive info. That way, customer know their payments are in good hands with Shopify.

But even though Shop Pay is pretty secure, there’s still a chance of fraud. Sometimes, customer accounts get hacked, leaving stores open to what’s called “friendly fraud.” So, it’s smart to keep up strong security measures to protect your business from fraud and other money problems.

Shop Pay 24/7 Customer Service

Shop Pay has lots of ways to help you out if you’re having trouble. You can check out the online info hub for fixing problems or look through the Shopify Help Center for solutions. Remember, you need an active Shopify account to reach customer service. And the best part? Shopify’s customer service is there for you 24/7, so you’ll always have someone to assist you, no matter when you need help.