Questions, answered.
The things people usually want to know before they reach out. If something isn't covered here, hey@createcircus.com is always open.
Working with us
Where are you based and do you work with clients remotely?
Create Circus is UK-founded and UAE-registered, with a distributed team working across time zones. We work internationally with clients across the UK, Europe, the US, and other markets worldwide.
Remote collaboration is built into how we work, with structured kick-offs, clear documentation, scheduled reviews, and regular communication throughout every project.
What kinds of businesses do you work with?
We work with e-commerce brands, tourism companies, startups, established businesses, and teams that see design as a meaningful part of how they grow.
Our experience spans sectors including tourism and hospitality, e-commerce and retail, technology, fashion and beauty, health and wellness, education, architecture, and professional services. What matters most is a shared ambition to create work that is strategically clear, useful, and well made.
Who actually does the work?
Every project is led by a senior member of the Create Circus team. The people involved in strategy and early conversations stay close to the work throughout design, development, QA, and launch.
Specialists may join where their expertise is needed, but senior ownership and continuity remain throughout the engagement.
Who owns the work after delivery?
You do. Once the agreed project terms and payments are complete, the final approved project files and deliverables are handed over according to the scope of the engagement.
We aim to avoid unnecessary dependency on proprietary systems and provide the files, documentation, and access your team needs to manage the work confidently after delivery.
Do you offer ongoing support after a project is delivered?
Yes. Many clients continue working with us after launch through our Optimisation & Support or Studio Partnership services.
Ongoing work can include design, development, technical SEO, CRO, performance improvements, new functionality, campaign support, and continuous website refinement depending on the engagement.
Web design & development
Do you build Shopify stores?
Yes. Shopify and e-commerce are a core part of our development work. We design and build stores ranging from new launches to migrations, redesigns, theme rebuilds, and more complex custom implementations.
Our work can include UX strategy, custom theme development, product and collection experiences, Shopify Online Store 2.0 sections, CRM and analytics integrations, payment setup, performance optimisation, and ongoing feature development.
Do you build multilingual websites?
Yes. We can design and develop multilingual websites for businesses working across different markets and languages.
This can include language-specific content structures, multilingual navigation, right-to-left layouts where required, localised page templates, and careful responsive behaviour so the experience works properly across each supported language.
What platforms do you build on?
We work across Shopify, WordPress, and modern custom development stacks depending on the requirements of the project.
Shopify is often the right fit for e-commerce, while WordPress works well for corporate, content-led, and service websites. For more complex digital products or custom experiences, we can work with modern frameworks and tailored development approaches. We recommend the platform based on the business model, functionality, integrations, and how your team needs to manage the site after launch.
Will my website be built with SEO in mind?
Yes. SEO is considered during strategy, design, and development rather than added only after the website is finished.
Depending on the scope, this can include information architecture, crawlable navigation, clean markup, metadata structure, performance, Core Web Vitals, schema-ready templates, internal linking, mobile usability, and technical SEO foundations.
What is the difference between WordPress and Shopify?
Shopify is a hosted e-commerce platform built primarily for selling products online, with checkout, inventory, payments, and commerce functionality managed within one ecosystem. WordPress is a flexible content management system that works particularly well for corporate websites, service businesses, content platforms, and more customised publishing structures.
We recommend the platform based on your business model, required functionality, integrations, content needs, and how your team wants to manage the website over time.
Branding & identity
What is the difference between a logo and a brand identity?
A logo is one part of a brand identity. The wider identity is the complete visual system around it, including typography, colour, iconography, imagery, layout principles, and the rules that keep everything consistent.
A strong brand identity gives your team a practical system for showing up coherently across websites, packaging, campaigns, social content, presentations, and other customer touchpoints.
Do I need brand strategy before a visual identity?
In most cases, some level of brand strategy should come first. It helps define positioning, audience, value proposition, personality, and priorities before visual decisions begin.
The depth of that strategy depends on the business. A new brand may need a focused foundation, while an established company repositioning or entering a new market may need a deeper strategic process. We scope that work around what the project actually requires.
What does a branding project with Create Circus include?
The scope depends on what the business needs, but a branding project can include strategy and positioning, naming support, logo and identity systems, typography, colour, visual language, brand guidelines, packaging, and digital brand assets.
We can lead a complete rebrand or a more focused identity upgrade. The deliverables are defined during discovery so the scope stays proportionate to the problem we are solving.
Can you rebrand an existing business?
Yes. We work with businesses at different stages of rebrand, from focused visual refreshes to complete changes in positioning, identity, naming, and digital presence.
The process starts by understanding what still has value in the existing brand, what is holding it back, and what needs to change. The goal is not simply to make the brand look newer, but to create a clearer and more useful system for where the business is going next.
Process & Collaboration
How does a project typically start?
It starts with a conversation, usually a 30-minute discovery call where we learn about your business, goals, audience, and what you are trying to solve.
If there is a good fit, we follow up with a detailed proposal covering scope, approach, timeline, and investment. Once approved, we move into discovery and briefing before design or development begins.
What do I need to prepare before starting a project?
You do not need a perfect brief before reaching out. Useful starting points include your business goals, target audience, existing brand or website assets, required functionality, preferred timeline, and an approximate budget range.
Part of our discovery process is helping you clarify the areas that are still unresolved so we can define the right scope before work begins.
How do you communicate during a project?
We work with structured communication rather than constant meetings. Project decisions, feedback, and progress are documented through shared tools, with scheduled review points at the stages where your input matters most.
You will have a clear point of contact throughout the project, and we flag dependencies or issues early so they can be resolved before they affect delivery.
What happens if I need changes after the project is delivered?
Changes that fall within the agreed project scope are handled according to the revision and delivery terms defined in your proposal.
New requests or structural changes outside the approved scope are discussed and quoted separately before work begins. For ongoing updates, optimisation, and new functionality after launch, we also offer monthly Optimisation & Support and Studio Partnership engagements.